Refund, Returns & Shipping Policy
Overview
All items are tested before shipping. By placing an order, you agree to this policy.
Returns & Refunds
All sales are final. We do not accept returns and do not issue refunds, regardless of the item’s condition, including unused, unopened, or uninstalled items.
Non-Returnable Items
This applies to all products, including but not limited to:
Light kits, used or unused
Bulbs, opened or unopened
Electrical parts, opened or unopened
Custom, bulk, or discounted orders
Product Use & Customer Responsibility
This product is a USB-powered LED light kit and does not require wiring. All kits are tested prior to shipment to ensure functionality.
By purchasing, the customer acknowledges:
The product is simple plug-and-use
Product photos and videos clearly demonstrate usage, sizing, and application
Hole sizing and fit are the responsibility of the customer
We are not responsible for issues related to:
Incorrect hole sizing
Improper use of tools, including the punch tool or any drill bit
Failure to follow instructions or FAQs
Due to the nature of this product, most issues are considered user-related and are not eligible for refund or replacement.
Product Compatibility
Customers are responsible for ensuring compatibility with their specific project or ceramic piece. We are not responsible for fit, sizing, or compatibility issues.
Expectations & Product Variations
Product appearance, brightness, and color may vary slightly depending on lighting conditions, environment, and screen settings.
Customers are responsible for reviewing product details, photos, and descriptions before purchasing. We do not guarantee compatibility or fit for every project or application.
Damaged or Defective Items
You must report damage within 48 hours of delivery. Include:
Photos of the product
Photos of the packaging
Your order number
If you do not report within 48 hours, we cannot offer a replacement.
Verified defective or damaged items are eligible for a replacement, not a refund. All sales remain final.
Order Cancellations
Cancellations depend on when you place your order.
If you order after 12:00 PM Central Time (our local time in Oklahoma):
You can cancel if you email us before 9:00 AM (Central Time) the next business day.
If you order before 12:00 PM (Central Time):
Your order is processed the same day and usually cannot be canceled.
Chargebacks & Abuse
Fraudulent chargebacks or attempts to bypass this policy may result in:
Permanent ban
Dispute evidence submitted to payment providers
Sales Tax
We are based in Oklahoma and collect Oklahoma sales tax where required. Tax is calculated at checkout based on your shipping address.
Governing Law
This policy is governed by the laws of the State of Oklahoma, USA.